Delivery Policy

Where we deliver

We hand-deliver across Los Angeles from our studio. The delivery fee depends on the recipient's ZIP code and is shown at checkout; the full list of areas and fees is on our Delivery and Delivery areas pages.

Same-day and scheduled delivery

Orders placed before the same-day cutoff shown at checkout are delivered the same day. You can also choose a later date. Every order is delivered within the window you pick at checkout.

On the busiest days, such as Valentine's Day and Mother's Day, windows may fill up early: order ahead to keep the window you want.

At the door

Our driver hands the flowers to the recipient. If nobody answers, the driver calls the recipient; with their consent, or when it is clearly safe, the flowers can be left with a doorman, front desk, neighbor or in a shaded safe place, and we let you know.

If the flowers cannot be left, they come back to the studio and we arrange a new delivery with you. A second delivery after a wrong address or an unreachable recipient may be charged.

Hospitals, offices, hotels and gated homes

Add the recipient's full name and the room, floor, company or gate code in the delivery instructions. Some hospital wards do not accept flowers; in that case we leave them at the front desk or contact you.

Large bouquets

Some of our bouquets are very large. If the delivery goes up stairs, into an elevator or past a narrow door, say so in the delivery instructions so we can plan for it.

Delays

We plan routes to arrive within your window, but severe weather, road closures or major events can delay a delivery. If that happens, we contact you.

Contact

Flowers Lovers LA, 758 Wilcox Ave, #314, Los Angeles, CA 90038. Phone +1 213 257 419, email hello@flowersloversla.com.